Thanks--as in huge, sanity-and-identity-saving thanks--to Bob Ward for cleaning the particularly nasty virus off our computer last night.
Bob operates Bob's PC Pro, LLC, and he was able to remotely access our badly-infected computer and remove the "full-featured" virus that was threatening it. He was remarkably patient with the technically-impaired gent he was working with, and successfully outfoxed the ugly thing that was making our computer unusable. He also made some recommendations for upgrading our computer, removed the ineffective name-brand virus "protection" software, replaced it with something effective and downloaded some useful protective surfing software which will help us well into the future. All at a fair price.
As a very, very happy customer, I can recommend him without hesitation!